Privacy Policy

Last updated: February 27, 2026

1. Introduction

Welcome to ratee.me. We place great importance on protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information.

2. Data Collection

We collect the following information:

  • Identification information: name, first name, email address
  • Professional information: company name, industry
  • Feedback data: NPS responses, comments, testimonials
  • Payment data: securely processed by Stripe (we do not store your banking details)
  • Technical data: IP address, browser type, pages visited

3. Data Usage

We use your data to:

  • Provide and improve our services
  • Manage your account and subscriptions
  • Send feedback requests to your clients
  • Generate statistics and analytics
  • Send you important service communications
  • Ensure security and prevent fraud

4. Data Sharing

We never sell your personal data. We may share your data with:

  • Service providers: Supabase (database hosting), Stripe (payments), Resend (emails)
  • Legal obligations: if required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational security measures:

  • SSL/TLS encryption for all communications
  • Secure authentication via Supabase
  • Regular database backups
  • Restricted access to personal data

6. Your Rights (GDPR)

In accordance with GDPR, you have the following rights:

  • Right of access: obtain a copy of your data
  • Right to rectification: correct inaccurate data
  • Right to erasure: delete your data (under certain conditions)
  • Right to data portability: retrieve your data in a structured format
  • Right to object: object to the processing of your data
  • Right to restriction: restrict the processing of your data

To exercise your rights, contact us at: privacy@ratee.me

7. Cookies

We use essential cookies to:

  • Maintain your login session
  • Ensure site security
  • Remember your preferences

8. Data Retention

We retain your data as long as necessary to provide our services and comply with our legal obligations. When you delete your account, your personal data is deleted within 30 days.

9. Policy Changes

We may modify this privacy policy. We will inform you of any significant changes by email or via a notification on the site.

10. Contact

For any questions regarding this privacy policy: